Returns and Refund Policy
We offer a 100% guarantee. If you are not happy with your product, send it back to us and we refund you, no questions asked.
All freight is at your expense unless the fault is ours. In that case we will refund shipping too.
If an item ordered arrives damaged, please make a claim by emailing us on firstname.lastname@example.org within 48 hours of receiving your order.
If your order does not arrive within a few days of your receiving our notification of it having been shipped, please contact us so we can search for it.
We cannot be held responsible if we are not informed within 7 days as we have to be prompt in making a claim on our freight insurance.
A 20% restocking fee is imposed on any order that we have packed but is then cancelled.
If your order is not paid for within 7 days it will be deleted from the system unless we hear from you.
Returns: Please phone 07 866 0319
100% security online is paramount at us at Mara Botanical and we understand just how important it is to you too. This is why we are with Shopify.
All information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer).
SSL is the system used by all legitimate shopping sites world wide.
It is almost impossible for an unauthorised party to seize the encrypted data. You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information. SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the internet.
Information at Mara Botanical is protected by firewall technology, and we have procedures in place to insure data integrity is maintained at all times.
The information provided on our website is for educational purposes only. Individuals receiving this information must exercise their independent judgement in determining its appropriateness for a particular purpose or use.
As the ordinary or otherwise use(s) of products is outside the control of Mara Botanical Ltd, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Mara Botanical Ltd expressly disclaims responsibility as to the ordinary or otherwise use(s). The liability of Mara Botanical Ltd is limited to the value of the goods and does not include any consequential losses.
Mara Botanical Ltd shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Mara Botanical Ltd shall not be responsible for any damages resulting from use of or reliance upon this information.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.
While we will use our best efforts to fulfill all orders, Mara Botanical Ltd cannot guarantee the availability of any particular product displayed on this Site. Mara Botanical Ltd reserves the right to discontinue the sale of any product listed on this Site at any time without notice.
While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information, availability and product specifications. Mara Botanical Ltd reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted). If we discover price errors, your order will suspended and you will be contacted, given the corrected price information and given the opportunity to confirm or cancel your order
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